Hansy logo

Privacy Policy

1. Introduction

Welcome to Hansy Real Estate ("we," "our," or "us"). We operate the website hansyrealestate.com (the "Site") and the Hansy Real Estate mobile application (the "App"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site, use our App, and access our services (collectively, the "Services").

Geographic Focus: Our mobile App is primarily designed for users in Egypt and contains features, content, and services specifically tailored to the Egyptian real estate market.

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Register for an account on the Site
  • Fill out contact forms or inquiry forms
  • Subscribe to our newsletter
  • Contact real estate agents or brokers through the Site
  • Submit property reviews or ratings
  • Use interactive features on the Site
  • Communicate with us via phone or email

This personal information may include:

  • Full name
  • Email address
  • Phone number
  • Mailing address
  • Property preferences and search criteria
  • Account credentials (username and password)
  • Profile information you choose to provide
  • Any other information you choose to provide

2.2 Automatically Collected Information

When you access our Services, we may automatically collect certain information about your device and browsing behavior, including:

  • IP address
  • Browser type and version
  • Operating system
  • Referring website addresses
  • Pages viewed on our Site or screens viewed in our App
  • Date and time of visits
  • Click-stream data
  • Device identifiers (including mobile device ID, advertising ID)
  • Mobile network information
  • Device type, model, and manufacturer
  • App version and installation data
  • Crash reports and performance data

2.2.1 Mobile App Permissions

Our mobile App may request the following permissions:

  • Location Services: To show nearby properties and provide location-based search results
  • Camera: To take photos for property inquiries or profile pictures (optional)
  • Photo Gallery: To upload images for property inquiries or reviews (optional)
  • Push Notifications: To send alerts about property updates, messages from agents, and other notifications (optional)
  • Storage: To cache data and store downloaded content for offline access
  • Phone: To enable direct calling to agents and support (optional)

You can manage these permissions through your device settings at any time. Denying certain permissions may limit your ability to use some features of the App.

2.3 Location Data

We may collect and process information about your actual location through various methods:

On the Website:

  • GPS coordinates (if you grant permission)
  • IP address geolocation
  • Wireless network triangulation

On the Mobile App:

  • Precise GPS location (when you enable location services)
  • Approximate location based on network/WiFi
  • Background location (only if you enable this feature)

We use location data to:

  • Show you properties near your location
  • Provide location-based search results
  • Display properties on interactive maps
  • Send location-relevant notifications (with your permission)
  • Improve our Services based on geographic trends

You can control location permissions through your device settings. For the App, you can choose to:

  • Allow location access always
  • Allow only while using the App
  • Deny location access

Note: Some features may not function properly without location access.

2.4 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities. This includes:

  • Session cookies (expire when you close your browser)
  • Persistent cookies (remain on your device for a set period)
  • Analytics cookies to understand how visitors use our Site
  • Functionality cookies to remember your preferences

You can control cookie settings through your browser, but disabling cookies may limit your ability to use certain features of our Site.

2.5 User-Generated Content

Any reviews, ratings, comments, or other content you post on the Site may be collected and displayed publicly. Please be mindful of the information you choose to share publicly.

3. How We Use Your Information

We use the collected information for the following purposes:

3.1 To Provide and Manage Services

  • Create and manage your user account
  • Process and respond to your inquiries
  • Connect you with real estate agents and brokers
  • Provide property listings and search functionality
  • Enable virtual tours and property viewing features
  • Calculate mortgage estimates and provide financial tools
  • Send you requested information about properties

3.2 To Improve Our Services

  • Analyze usage patterns and trends
  • Understand user preferences and behavior
  • Improve Site functionality and user experience
  • Develop new features and services
  • Conduct research and analytics

3.3 To Communicate With You

  • Send newsletters and marketing communications (with your consent)
  • Provide customer support
  • Send administrative information and updates
  • Notify you about changes to our services or policies
  • Respond to your comments and questions
  • Send push notifications through the mobile App (with your permission) about:
    • Property updates and new listings matching your criteria
    • Messages from agents and brokers
    • Appointment reminders
    • Price changes on saved properties
    • General service announcements

You can manage push notification preferences through your device settings or App settings at any time.

3.4 To Ensure Security and Prevent Fraud

  • Monitor and analyze Site security
  • Detect and prevent fraudulent transactions
  • Protect against malicious, deceptive, or illegal activity
  • Enforce our Terms and Conditions

3.5 Legal Compliance

  • Comply with legal obligations
  • Respond to law enforcement requests
  • Exercise or defend legal claims

4. How We Share Your Information

We may share your information in the following circumstances:

4.1 With Real Estate Agents and Brokers

When you express interest in a property or request information, we share your contact information and inquiry details with the relevant real estate agents or brokers listed on our Site. These third parties may contact you directly regarding your inquiry.

4.2 With Service Providers

We share information with third-party service providers who perform services on our behalf, including:

  • Website hosting and maintenance
  • Mobile app hosting and cloud services
  • Email delivery services
  • SMS and push notification services
  • Analytics providers (e.g., Google Analytics, Firebase Analytics)
  • Customer relationship management (CRM) systems
  • Marketing platforms
  • Map and location services (e.g., Google Maps)
  • App stores (Apple App Store, Google Play Store)
  • Crash reporting and performance monitoring services

4.3 Social Media Platforms

If you choose to connect your social media accounts or share content from our Site on social media, certain information may be shared with those platforms according to their privacy policies.

4.4 Business Transfers

If we are involved in a merger, acquisition, sale of assets, bankruptcy, or reorganization, your information may be transferred as part of that transaction.

4.5 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas, government agencies).

4.6 With Your Consent

We may share your information with other third parties when we have your explicit consent to do so.

4.7 Aggregate or De-identified Information

We may share aggregate or de-identified information that cannot reasonably be used to identify you.

5. Third-Party Services

5.1 Google Maps

Our Services use Google Maps API to display property locations and provide mapping functionality. Your use of Google Maps is subject to Google's Privacy Policy and Terms of Service. Google may collect data about your use of mapping features.

5.2 Social Media Integration

Our Services include social media features and widgets (such as Facebook, Twitter, Instagram sharing buttons). These features may collect your IP address, track which pages you visit, and may set a cookie. Social media features are governed by the privacy policies of the companies providing them.

5.3 Analytics Services

We use Google Analytics, Firebase Analytics (for mobile App), and other analytics services to collect information about usage of our Services. These services use cookies and similar technologies to collect data about your interactions. You can opt-out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

5.4 Mobile App Stores

When you download our App from the Apple App Store or Google Play Store, these platforms may collect information about your download, device, and usage. This data collection is governed by Apple's and Google's respective privacy policies.

5.5 Push Notification Services

We use push notification services provided by Apple (APNs) and Google (FCM) to send notifications to your mobile device. These services may collect device tokens and delivery information.

5.6 Advertising Identifiers

Our App may use advertising identifiers (IDFA on iOS, AAID on Android) for analytics and marketing purposes. You can reset or limit ad tracking through your device settings:

  • iOS: Settings Privacy Apple Advertising Reset Advertising Identifier
  • Android: Settings Google Ads Reset advertising ID

5.7 Links to Other Websites and Apps

Our Services may contain links to third-party websites and applications. We are not responsible for the privacy practices of these external sites or apps. We encourage you to read the privacy policies of any website or app you visit.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit using SSL/TLS
  • Secure server infrastructure
  • Regular security assessments
  • Access controls and authentication
  • Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

Factors affecting retention periods include:

  • The nature of the information collected
  • The purpose for which it was collected
  • Legal and regulatory requirements
  • Whether you have an active account with us

Mobile App Data: When you uninstall the App, some data may remain on our servers (such as your account information). To fully delete your data, please request account deletion through the App settings or by contacting us.

8. Your Privacy Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

8.1 Access and Portability

You have the right to request access to the personal information we hold about you and to receive it in a portable format.

8.2 Correction

You have the right to request correction of inaccurate or incomplete personal information.

8.3 Deletion

You have the right to request deletion of your personal information, subject to certain exceptions (e.g., legal obligations).

8.4 Objection and Restriction

You have the right to object to or request restriction of certain processing activities.

8.5 Withdraw Consent

Where we rely on your consent to process your information, you have the right to withdraw that consent at any time.

8.6 Marketing Communications

You can opt-out of receiving marketing communications by:

  • Clicking the "unsubscribe" link in marketing emails
  • Updating your account preferences in the App or website
  • Disabling push notifications in your device settings or App settings
  • Contacting us directly

Note: Even if you opt-out of marketing communications, we may still send you transactional and administrative messages related to your account and service usage.

8.7 Do Not Track

Some browsers have a "Do Not Track" feature. Currently, our Site does not respond to Do Not Track signals.

8.8 Exercising Your Rights

To exercise any of these rights, please contact us using the contact information provided below. We will respond to your request within a reasonable timeframe as required by applicable law.

9. Children's Privacy

Our Site is a general audience platform. We do not knowingly collect personal information from children under the age of 13. If we become aware that we have collected information from a child under 13, we will take steps to delete such information promptly.

Parents or guardians who believe that their child has provided personal information to us should contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer your information internationally, we take appropriate safeguards to ensure your information remains protected.

Egypt-Based Operations: Hansy Real Estate primarily operates in Egypt, and the mobile App is designed for the Egyptian market. Data collected from users in Egypt may be stored on servers located in Egypt or in other jurisdictions. We comply with Egyptian data protection laws and regulations in our data handling practices.

Cross-Border Transfers: If your data is transferred outside of Egypt, we ensure appropriate safeguards are in place, such as:

  • Standard contractual clauses
  • Adequate data protection frameworks
  • Your explicit consent where required by law

11. California Privacy Rights

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

11.1 Right to Know

You have the right to know what personal information we collect, use, disclose, and sell.

11.2 Right to Delete

You have the right to request deletion of your personal information.

11.3 Right to Opt-Out

You have the right to opt-out of the sale of your personal information. We do not sell your personal information.

11.4 Right to Non-Discrimination

You have the right not to be discriminated against for exercising your privacy rights.

11.5 Shine the Light

California residents may request information about our disclosure of personal information to third parties for direct marketing purposes.

To exercise these rights, contact us using the information below.

12. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have rights under the General Data Protection Regulation (GDPR):

12.1 Legal Basis for Processing

We process your information based on:

  • Your consent
  • Performance of a contract
  • Legal obligations
  • Legitimate interests

12.2 Additional Rights

  • Right to lodge a complaint with a supervisory authority
  • Right to data portability
  • Right to object to automated decision-making

12.3 Data Controller

Hansy Real Estate is the data controller of your personal information.

13. Egyptian Privacy Rights

If you are located in Egypt, you have certain rights regarding your personal data under Egyptian law:

13.1 Data Protection in Egypt

We comply with Egyptian data protection laws, including:

  • The Egyptian Constitution (Article 57) which protects privacy rights
  • Egyptian Data Protection Law provisions
  • Egyptian Consumer Protection Law (Law No. 181 of 2018)
  • Regulations issued by the National Telecom Regulatory Authority (NTRA)

13.2 Your Rights in Egypt

Egyptian users have the right to:

  • Access your personal data we hold
  • Request correction of inaccurate data
  • Request deletion of your data (subject to legal retention requirements)
  • Object to processing of your data
  • Withdraw consent for data processing
  • Lodge complaints with relevant Egyptian authorities

13.3 Data Security

We implement security measures that comply with Egyptian cybersecurity requirements and best practices to protect your data.

13.4 Local Data Storage

Data from Egyptian users may be stored on servers located in Egypt or in secure facilities in other jurisdictions with adequate data protection.

13.5 Arabic Language Support

This Privacy Policy is provided in English. Arabic translation may be available for convenience. In case of conflict, the English version shall prevail, except where Egyptian law requires otherwise.

To exercise your rights under Egyptian law, please contact us using the information provided in the Contact Us section.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

  • Posting the updated Privacy Policy on this page
  • Updating the "Last Updated" date
  • Sending an email notification (if you have provided your email address)
  • Displaying a prominent notice on our Site or in the App
  • Sending a push notification through the App (for material changes)

We encourage you to review this Privacy Policy periodically. Your continued use of the Services after changes are posted constitutes your acceptance of the updated Privacy Policy.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Hansy Real Estate

Website: hansyrealestate.com

For support inquiries: Please use the call support number provided on our website or in the mobile App

You can also reach us through:

  • The contact form available on our Site
  • The "Contact Us" or "Support" section in the mobile App

16. Consent

By using our Services (including our website and mobile App), you consent to our Privacy Policy and agree to its terms.

Mobile App Users: By downloading, installing, or using the Hansy Real Estate mobile App, you also consent to:

  • The collection of data as described in this Privacy Policy
  • Receiving app updates and new versions
  • The terms of the app stores from which you downloaded the App (Apple App Store or Google Play Store)